Shipping policy

SHIPPING POLICY

This Shipping Policy describes the terms under which AURELUM (the "Company," "we," "us," or "our") processes, ships, and delivers orders placed through our website (the "Site"). By placing an order, you agree to the terms set forth below. This policy is incorporated by reference into our Terms of Service.

1. ORDER PROCESSING

Orders are processed within one (1) to three (3) business days after payment has been received and authorized. Orders are not shipped or delivered on weekends or federal holidays. If we are experiencing a high volume of orders, processing may be delayed; we will communicate any significant delay by email.

Order processing does not begin until payment is successfully verified. We reserve the right to hold, delay, or cancel any order pending additional verification of payment or shipping information.

2. SHIPPING RATES AND TRANSIT TIMES

Shipping charges for your order will be calculated and displayed at checkout prior to purchase. Estimated transit times are provided by the carrier and are not guaranteed. Delivery windows begin from the date the order is dispatched, not from the date the order is placed.

We are not responsible for delays caused by the carrier, weather, customs processing, incorrect shipping information, or other events beyond our reasonable control.

3. ORDER TRACKING

Once your order has shipped, you will receive a confirmation email containing a tracking number, where available. Please allow up to forty-eight (48) hours for tracking information to become active in the carrier's system.

4. SHIPPING ADDRESS AND ACCURACY

You are solely responsible for providing a complete and accurate shipping address at checkout. We are not liable for orders shipped to an incorrect or incomplete address provided by you. Orders returned to us due to an incorrect address may be subject to re-shipment fees. If a package is returned as undeliverable, we will contact you to arrange re-shipment at your expense.

5. RISK OF LOSS AND TITLE

All items are shipped pursuant to a shipment contract. This means that the risk of loss and title for the items pass to you upon our delivery of the items to the carrier. We are not responsible for products that are lost, stolen, or damaged after they have been delivered to the address provided by you.

6. LOST, STOLEN, OR DAMAGED PACKAGES

If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier directly to file a claim, and notify us at CONTACT@AURELUM.US. While we will use reasonable efforts to assist you, we are not liable for packages marked as delivered by the carrier. Claims for packages damaged in transit must be reported to us within seven (7) calendar days of delivery, with photographic evidence.

7. INTERNATIONAL SHIPPING, DUTIES, AND TAXES

Where international shipping is offered, the recipient is the importer of record and is solely responsible for all applicable customs duties, import taxes, tariffs, brokerage fees, and any other charges levied by the destination country. These charges are not included in the product price or shipping cost and are collected by the carrier or local customs authority.

We have no control over these charges and cannot predict their amount. Refusal to pay applicable duties or taxes may result in the package being returned or destroyed; in such cases, we are not obligated to issue a refund. International delivery times are estimates only and may be extended by customs processing.

8. CHANGES TO THIS POLICY

We reserve the right to modify this Shipping Policy at any time, in our sole discretion. Any changes will be effective immediately upon posting to the Site.