CONTACT INFORMATION

We value clear and effective communication with our customers. If you have any questions, concerns, or requests regarding your order, our products, or any of our policies—including our Terms of Service, Privacy Policy, Refund and Return Policy, or Shipping Policy—please reach out to us. 

SOLE POINT OF CONTACT

All inquiries must be submitted in writing to the following email address, which is our exclusive and official channel of communication: 

CONTACT@AURELUM.US

RESPONSE TIMES

We make every reasonable effort to respond to all inquiries within one (1) to two (2) business days. Please note that we do not respond to inquiries on weekends or federal holidays. Response times may be longer during periods of high volume or promotional events.

To help us assist you efficiently, please include your order number (if applicable) and a clear description of your inquiry in your initial message.

OFFICIAL COMMUNICATIONS

The email address listed above is the only authorized channel for customer service and legal notices. We will not be responsible for communications sent through any other channel, platform, or third party. Any correspondence purporting to originate from us through any other means should not be relied upon.