Política de reembolso

REFUND AND RETURN POLICY

Thank you for shopping with AURELUM (the "Company," "we," "us," or "our"). This Refund and Return Policy governs the return of products purchased through our website (the "Site") and forms part of, and is incorporated by reference into, our Terms of Service. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this policy.

1. RETURN ELIGIBILITY

You may request a return within thirty (30) calendar days from the date of delivery. To be eligible for a return, the following conditions must be met:

The item must be unused, unworn, unwashed, and in the same condition in which it was received.
The item must be in its original packaging, with all tags, labels, seals, and accessories intact.
You must provide valid proof of purchase (order number, receipt, or order confirmation).

Requests made after the thirty (30) day window may be declined at our sole discretion.

2. NON-RETURNABLE ITEMS

For reasons of health, hygiene, and safety, and except where otherwise required by applicable law, the following items are final sale and are not eligible for return, exchange, or refund once opened, used, or with broken hygiene seals:

Cosmetics, skincare, makeup, and other beauty products.
Personal-care and wellness items intended for direct application to or contact with the body.
Intimate apparel, swimwear, earrings, and pierced jewelry.
Fragrances and consumable wellness products (including supplements and ingestible items), where applicable.
Items marked "Final Sale" or "Clearance" at the time of purchase.
Gift cards.

Fashion and accessory items may be returned only if unworn and with all original tags and packaging intact, in accordance with Section 1.

3. RETURN PROCEDURE

To initiate a return, you must contact us in writing at CONTACT@AURELUM.US and include your order number and the reason for the return. Do not send any item back to us without prior written authorization; unauthorized returns may not be accepted or refunded.

Upon approval, we will provide return instructions, including the designated return address. You are responsible for securely packaging the item to prevent damage in transit.

4. RETURN SHIPPING COSTS

Unless the return is the result of our error (for example, an incorrect or defective item), the customer is responsible for all return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item. The risk of loss for returned items remains with the customer until the item is received and inspected by us.

5. INSPECTION AND APPROVAL OF REFUNDS

Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund within a reasonable period. If the returned item does not meet the eligibility conditions set forth in Section 1, we reserve the right to reject the return and to return the item to you at your expense, or to issue a partial refund reflecting any diminished value.

6. REFUND PROCESSING

If your refund is approved, it will be processed to your original method of payment. Please allow up to ten (10) business days for the credit to be issued, after which additional time may be required by your card issuer or financial institution to post the credit to your account. We are not responsible for delays caused by your bank or payment provider.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, you must notify us at CONTACT@AURELUM.US within seven (7) calendar days of delivery, including photographic evidence of the issue. We will, at our discretion, arrange for a replacement, repair, or refund, and will cover any associated return shipping costs where the fault lies with us.

8. EXCHANGES

The fastest way to obtain a different item, size, or color is to return the eligible item in accordance with this policy and place a separate new order. Exchanges are subject to product availability.

9. LATE OR MISSING REFUNDS

If you have not received an approved refund within the timeframe stated above, please first review your bank statement and contact your card issuer, as processing times vary by institution. If you have completed these steps and still have not received your refund, contact us at CONTACT@AURELUM.US.

10. CHANGES TO THIS POLICY

We reserve the right to modify or update this Refund and Return Policy at any time, in our sole discretion. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site or placement of an order following the posting of changes constitutes your acceptance of such changes.